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About Second Family Care

As your "second family," Second Family Care provides your senior or recovering loved one with in-home care and other support services that enable them to live at home as independently as possible.

The trusted home care solution.

Our comprehensive approach allows us to improve the health, wellness, and quality of life for your loved one, ensuring the best possible outcome. Second Family Care, mutual respect is the hallmark of everything we do. With the trust of our clients, caregivers, and partner healthcare providers, we can accomplish much. We earn that trust with excellence in every facet of at-home care.

Our experienced, well-trained team members comply with local and national healthcare standards and are FSCO licensed. For your convenience, we accept both VAC health identification cards and private insurance.We work hand-in-hand with healthcare providers and a wide network of resources to ensure that we meet your loved one's every need. Above all, we keep the lines of communication open to ensure that your loved one receives the finest care available.

For in-home care that goes above and beyond the industry standard, contact the caring team at Second Family Care today.

Home care and support services.

Based in the Ottawa area, we help clients throughout Eastern Ontario with daily activities such as personal hygiene, dressing, housekeeping, transportation, laundry, and much more.

We also provide our clients with companionship, overnight care, and concierge services such as planning outings, wellness calls, and professional referrals.

Our certified personal care support workers (PSWs) and support personnel have the training and experience to ensure your loved one is in good hands.

Building relationships.

We understand that each client is unique.

For that reason, our team members get to know each of their clients, tailoring their care to each individual's preferences. Personalized care builds a relationship of trust that bonds each caregiver to their clients.

Supportive and experienced team care.

Continuing education for each staff member is an important part of our long-term care strategy. Through continuing education programs, we improve the standard of care and enhance our clients' experience.

All of our healthcare professionals are skilled and well-trained in their respective fields. Our team approach enables our clients to benefit from our staff's diverse range of experiences. From dementia care and hospice to rehabilitation and recovery support, our team will give your loved one everything he or she needs for an improved quality of life.

Second Family Caregivers come from a variety of life and educational experiences, with a broad range of skills and abilities.  Our team of caregivers shares a common calling:  to make a difference in the lives of others through commitment, compassion, and caring.

Our Caregivers enjoy and take pride in the meaningful and fulfilling work experiences of their chosen career and work diligently to keep their clients’ health, quality of life, and sense of well-being at the heart of the care they provide.  Second Family Caregivers recognize the importance of understanding the concerns of clients and their families and always strive to provide the highest level of comfort and dignity.  Their devotion to professionalism and respect are the hallmarks of Second Family’s exceptional care across Eastern Ontario.

Second Family Care Team

Our Caregivers PSW, RN, RA, DSW, RPN

Shelley Spence

Vice President Client Care

Shelley was born and raised in the Ottawa Valley. Brought up with a strong sense of community and small town values, she raised her own family of three with those same values.  A devoted volunteer and advocate for Canadian Veterans, brain injury survivors and seniors, Shelley remains active in her community, both living and working in Nepean.  She is a true animal lover, with two big faithful labs who demand her attention at every opportunity.

Shelley has taken her passion for community into her work.  Having worked since 2008 in the healthcare industry, Shelley brings her many years of experience, relationship building and communication skills to Second Family Care.  Whether helping families connect with the right resources or offering support through Second Family, Shelley is out in the community meeting clients of all ages.  “Being a part of Second Family and having such an incredible team of PSWs and admin staff is very fulfilling.  We all want good fit and great relationships, and that is what communication brings.  

I am very proud to be a member of this team.

Hometown girl, Deborah, was born and raised in Ottawa’s East end.  She has over 20 years’ experience as a certified PSW in the community and in long-term care. Deborah uses her patience and great sense of humour to help bring the best to her clients. She takes the importance of client care, professionalism, and confidentiality seriously and takes great pride in making sure clients receive exceptional care. Deborah is looking forward to furthering her Career with her promotion to PSW Supervisor at Second Family Care.

Deborah has been an active life-long learner, enjoying continuing her education by studying courses in Alzheimer’s, palliative care and most recently computer skills.

As a mother of four children Deborah loves nothing more than spending time with her grandchildren, reading books, and taking long walks.

Deborah Parker

Case Manager East District

Michael Spence

General Manager

Born and raised in Ottawa, Michael spent much of his youth playing sports regionally and internationally. He attended the University of Western Ontario, where he studied business management and psychology with a specific interest in neuro sciences.  Having developed deep roots and strong relationships in his community through his years of participation in sport, Michael returned to Ottawa after graduation, where he now lives and works.  

Always very close to his grandparents, Michael’s educational background helped him understand the struggles his family underwent when his grandparents were diagnosed with dementia.  He experienced first hand its signs and symptoms, and witnessed the despair and anxiety it caused his loved ones.  Second Family Care has allowed Michael to use his education and compassion to make a difference in his community by offering care and support to those in need.  Michael is currently a volunteer with the Alzheimer Society of Ottawa and Renfrew County and is an active supporter of individuals and families living with Acquired and Traumatic Brain Injury.