Certified Personal Support Workers
Our Caregivers

Second Family Caregivers come from a variety of life and educational experiences, with a broad range of skills and abilities.  Our team of caregivers shares a common calling:  to make a difference in the lives of others through commitment, compassion, and caring. 

Our Caregivers enjoy and take pride in the meaningful and fulfilling work experiences of their chosen career and work diligently to keep their clients’ health, quality of life, and sense of well-being at the heart of the care they provide.  Second Family Caregivers recognize the importance of understanding the concerns of clients and their families and always strive to provide the highest level of comfort and dignity.  Their devotion to professionalism and respect are the hallmarks of Second Family’s exceptional care across Eastern Ontario.

Shelley Spence
Community Care Manager

Shelley was born and raised in the Ottawa Valley.  Brought up with a strong sense of community and small town values, she raised her own family of three with those same values.  A devoted volunteer and advocate for Canadian Veterans, brain injury survivors and seniors, Shelley remains active in her community, both living and working in Nepean.  She is a true animal lover, with two big faithful labs who demand her attention at every opportunity.

Shelley has taken her passion for community into her work.  Having worked since 2008 in the healthcare industry, Shelley brings her many years of experience, relationship building and communication skills to Second Family Care.  Whether helping families connect with the right resources or offering support through Second Family, Shelley is out in the community meeting clients of all ages.  “Being a part of Second Family and having such an incredible team of PSWs and admin staff is very fulfilling.  We all want good fit and great relationships, and that is what communication brings.  I am very proud to be a member of this team.

Deborah Parker
PSW Supervisor

Hometown girl, Deborah, was born and raised in Ottawa’s East end.  She has over 20 years’ experience as a certified PSW in the community and in long-term care. Deborah uses her patience and great sense of humor to help bring the best to her clients. She takes the importance of client care, professionalism, and confidentiality seriously and takes great pride in making sure clients receive exceptional care. Deborah is looking forward to furthering her Career with her promotion to PSW Supervisor at Second Family Care.

Deborah has been an active life-long learner, enjoying continuing her education by studying courses in Alzheimer’s, palliative care and most recently computer skills.

As a mother of four children Deborah loves nothing more than spending time with her grandchildren, reading books, and taking long walks.


Who We Are

Second Family Care offers a wide range of personalized, in-home support and Attendant Care Services to assist Seniors and Adults recovering from injury or illness, who wish to live safely and independently at home.  Supporting clients in all areas of Eastern Ontario, we accept VAC Health Identification Cards and private insurance.  We work closely with families and industry specific professionals in order to ensure your unique needs are carefully met. 

Proudly serving
the Greater Ottawa Region

Phone        613-699-2037
Toll Free   1-800-785-0674

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Suite 382 – 900 Greenbank Road
Nepean, Ontario K2J 4P6

Phone  613-699-2037
Toll Free 1-800-785-0674
Fax 1-844-791-1153

Second Family Care Inc. ©2016 All Rights Reserved.

Career Opportunities

Michael Spence
General Manager

Born and raised in Ottawa, Michael spent much of his youth playing sports regionally and internationally. He attended the University of Western Ontario, where he studied business management and psychology with a specific interest in neuro sciences.  Having developed deep roots and strong relationships in his community through his years of participation in sport, Michael returned to Ottawa after graduation, where he now lives and works.  

Always very close to his grandparents, Michael’s educational background helped him understand the struggles his family underwent when his grandparents were diagnosed with dementia.  He experienced first hand its signs and symptoms, and witnessed the despair and anxiety it caused his loved ones.  Second Family Care has allowed Michael to use his education and compassion to make a difference in his community by offering care and support to those in need.  Michael is currently a volunteer with the Alzheimer Society of Ottawa and Renfrew County and is an active supporter of individuals and families living with Acquired and Traumatic Brain Injury.